Project Manager, Professional Services - Consignor

Consignor is a leading provider of Delivery Management software, combining its extensive knowledge of transport and logistics with excellent software architecture and design. Consignor has the world's largest carrier library, giving customers access to the carriers that best meet their needs.

The Consignor platform handles millions of shipments each year, enabling more than 10,000 customers to choose the best solution for their shipments. Customers range from small online stores to large, multinational companies. Consignor takes pride in listening to customers and growing with them, both geographically and in terms of how they can meet their needs.

Established in 1997, Consignor is headquartered in Oslo, Norway, and is represented with its own subsidiaries in the Nordic countries, the UK and the US. With over 170 employees and revenue of €20 million in 2019, Consignor has grown to become one of the largest providers of Delivery Management software.

Professional Services

As Consignor continues to grow, so does the size of our customers and the complexity of the projects we undertake to implement and serve them. Until now, customer projects have been delivered locally by our technical consultant staff with guidance and supervision from the local Operations Manager. This model works well with smaller customers, but does not work equally well towards larger, cross border enterprise customers. The local model lends little potential for pooling resources across markets or adopting best practices across business units. We have therefore decided to create a new department called Professional Services to strengthen our capabilities in this area.

Project Manager

Project Manager is an exciting new role, created to address the need for combining our best project resources under a group-wide umbrella, and strengthening our abilities in scoping and running successful customer projects. The purpose of the Project Manager is to utilize the standard tool kit and continue to build a strong project culture among our customer facing consultant staff.

Reporting to the Head of Professional Services, the Project Manager is responsible for project success, budget adherence and time adherence. Strong IT discipline is emphasized, with knowledge of Consignor’s products gained from previously or currently having a technical role. The Project Manager will serve as Consignor´s point of contact throughout the project lifecycle ensuring all projects are in compliance with Consignor´s project management framework.

Responsibilities

·       Project Management: Ensure all projects are executed and continue to be viable throughout the project lifecycle

·       Success criteria: Ensure all projects have established success criteria, and that they are understood by all stakeholders

·       QA: Prepare projects for regular quality assurance reviews.

·       Risk management: Create and maintain a risk register for each project

·       Workshops: Prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner

·       Change order: Identify and handle out of scope requests from the customer through established change order process

·       Other: Other relevant tasks as required by the business

Qualifications

·        Advanced project management certification, PRINCE2 or similar (e.g., PMP)

·        Proven leadership skills in managing multiple stakeholders

·        Documented experience of managing Enterprise size projects with significant complexity and budgetary constraint

·        Consultant experience preferred

·        Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS

·        Strong written and oral communication skills in English

·        EU Driving license would be advantageous 

We can offer

• Opportunity for professional growth and development
• International work environment
• Opportunity to grow and influence a rapidly expanding company  
• Modern offices with great facilities

Location: Oslo

Travel: Should expect to travel for the needs of the business as required